Frequently Asked Questions
Everything you need to know about your True Bias experience.
How long will it take for my order to ship?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that digital sewing patterns are non-refundable once downloaded.
How do I determine my correct size?
Each product page features a detailed size guide. We recommend taking your bust, waist, and hip measurements and comparing them to our chart to ensure the perfect fit.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please contact our support team immediately for assistance.